General terms and conditions of sale

 

1. Purpose

These general terms and conditions of sale govern the contractual relationship between Undercover, hereinafter referred to as "the seller", and any natural or legal person, hereinafter referred to as "the customer", making a purchase via undercoverbijoux.com .

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2. Orders

The customer can place an order with the seller via the website undercoverbijoux.com. All orders imply unreserved acceptance of these general terms and conditions of sale.

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3. Price

The prices of products or services are indicated in euros and are those in effect at the time of the order. They may be modified at any time by the seller. Delivery costs are the responsibility of the customer and are specified during the ordering process.

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4. Payment

Purchases are paid for by credit/debit card. Payment is due immediately upon ordering. The customer guarantees to the seller that they have the necessary authorization to use the chosen payment method.

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5. Delivery

Products are delivered to the address provided by the customer when placing the order. Delivery times are estimates and may vary depending on transport or production conditions. In the event of a delivery delay, the seller will inform the customer as soon as possible.

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6. Right of withdrawal

In accordance with current legislation, the customer has a period of 14 days from receipt of the products to exercise their right of withdrawal, without having to justify reasons or pay penalties, with the exception of return costs which remain their responsibility.

Only products in their original packaging and which have not been worn will be accepted for return.

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7. Warranty

The products sold benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with the legal provisions in force.

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8. Responsibility

The seller cannot be held responsible for any direct or indirect damages caused by the use of the products sold.

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9. Protection of personal data

The seller undertakes to protect the customer's personal data in accordance with its privacy policy.

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10. Disputes

In the event of a dispute, the parties agree to seek an amicable solution. Failing that, the competent courts will be those of the seller's registered office.

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11. Amendment of the general terms and conditions of sale

The seller reserves the right to modify these terms and conditions of sale at any time. The new terms and conditions of sale will apply only to orders placed after they are published online.